WOW! I had the same message on my Comcast, but only on my 2nd TV (not the DVR) and it only affected Disney+. Fortunately, I was able to order the updated equipment online & they shipped the new box to me; then I brought the old box to their store (though I could have shipped it back). After hearing of your experience, I'm glad I didn't have to update my DVR (fingers crossed).
My biggest issue was I found out this month that they'd been charging me for my old box + the new box for the last couple of months!!!! Had to call them three times until I finally got someone that understood the issue, but then they disconnected the NEW box (rather than the old one) and I had to call them back again so they would reconnect the new box and disconnect the old box).
Then, I tried to see if they could lower my bill as it keeps going up and up and up and up... I don't know about in San Jose, but they've really reduced the number of packages and the number of deals they used to have, so in order to save real money I'd have to drastically cut my internet speed and the number of channels I can access (which is crazy I have to pay for so many when we only watch about 10). After an hour of haggling, finally got them to reduce our bill by a small amount.
I keep thinking about cutting the cord and just streaming, but I love my DVR and being able to record stuff and being able to watch live shows. I have particular shows that I regularly watch and want to be able to watch them when I want, not have to wait for them to be released on a streaming platform. Not to mention the ability to watch the Packers, OSU Beavers, Blazers, and Sharks, which would be harder without cable.
Comcast/Xfinity has great quality and I love the service. Just wish their prices would come down and their service quality would improve.
P.S. - For our kitchen TV, we got a cheap Roku stick and just access our Xfinity from there since we didn't want to pay for another box and didn't have a cable outlet in that room. Thinking about doing that for our 2nd TV and just having the DVR, but the Roku remote is too basic.
Let us know how it works out. That's especially frustrating about the DVR still not being able to access some of the apps!!!!
P.S. - I sometimes check out the streaming options and ... with having to still pay for internet with Comcast/Xfinity ... the price would be about the same to still have the channels we need & the DVR ability - so still doesn't seem worth it to switch to streaming yet. But I'm always looking.
I think all the time about getting rid of the cable but like you, I like my network shows and live sports. And you're right, when you get all the streaming things it starts to add up...and without the bundle for the internet and the home security, which I'd then have to do separately...yeah, it's just easier to deal with the Comcast nonsense and move on. But really. Nothing about it should be this hard!!
WOW! I had the same message on my Comcast, but only on my 2nd TV (not the DVR) and it only affected Disney+. Fortunately, I was able to order the updated equipment online & they shipped the new box to me; then I brought the old box to their store (though I could have shipped it back). After hearing of your experience, I'm glad I didn't have to update my DVR (fingers crossed).
My biggest issue was I found out this month that they'd been charging me for my old box + the new box for the last couple of months!!!! Had to call them three times until I finally got someone that understood the issue, but then they disconnected the NEW box (rather than the old one) and I had to call them back again so they would reconnect the new box and disconnect the old box).
Then, I tried to see if they could lower my bill as it keeps going up and up and up and up... I don't know about in San Jose, but they've really reduced the number of packages and the number of deals they used to have, so in order to save real money I'd have to drastically cut my internet speed and the number of channels I can access (which is crazy I have to pay for so many when we only watch about 10). After an hour of haggling, finally got them to reduce our bill by a small amount.
I keep thinking about cutting the cord and just streaming, but I love my DVR and being able to record stuff and being able to watch live shows. I have particular shows that I regularly watch and want to be able to watch them when I want, not have to wait for them to be released on a streaming platform. Not to mention the ability to watch the Packers, OSU Beavers, Blazers, and Sharks, which would be harder without cable.
Comcast/Xfinity has great quality and I love the service. Just wish their prices would come down and their service quality would improve.
P.S. - For our kitchen TV, we got a cheap Roku stick and just access our Xfinity from there since we didn't want to pay for another box and didn't have a cable outlet in that room. Thinking about doing that for our 2nd TV and just having the DVR, but the Roku remote is too basic.
Let us know how it works out. That's especially frustrating about the DVR still not being able to access some of the apps!!!!
with their customer service would improve, not their service quality
P.S. - I sometimes check out the streaming options and ... with having to still pay for internet with Comcast/Xfinity ... the price would be about the same to still have the channels we need & the DVR ability - so still doesn't seem worth it to switch to streaming yet. But I'm always looking.
I think all the time about getting rid of the cable but like you, I like my network shows and live sports. And you're right, when you get all the streaming things it starts to add up...and without the bundle for the internet and the home security, which I'd then have to do separately...yeah, it's just easier to deal with the Comcast nonsense and move on. But really. Nothing about it should be this hard!!
That Olive and Mabel video is hilarious. Thanks for the laugh.
That guy is fantastic. There are so many fun videos.